These terms apply to every booking made with Rafbus, by the website, phone, email or WhatsApp. Making a booking means accepting them.
Last updated: 14 September 2026
Rafbus · TVA BE0700.824.901
Rafbus is a passenger transport service registered in Belgium, VAT number BE0700.824.901, with its registered address at Rue du Bourdon 305/7, 1180 Uccle, Brussels. It operates under a Belgian passenger transport licence and carries passenger insurance.
You can reach us on +32 465 23 73 38 or at info@rafbus.be. In these terms, “we” and “I” mean Rafbus, and “you” means the person making the booking.
Bookings must be made at least 12 hours before the scheduled pickup — this is the minimum time we need to react to a request and guarantee a vehicle. Requests made with less notice will only be accepted subject to availability and are not guaranteed.
A booking request sent through the website is not yet a confirmed ride. The ride is confirmed once you receive a confirmation email from us. Until then, no contract exists and no charge is made. If we are unable to take the booking — including because of insufficient lead time — we let you know and the request lapses with nothing owed by either side.
You are responsible for the accuracy of the details you give us: pickup address, destination, date, time, flight number, number of passengers and luggage. Incorrect details may make the ride impossible to perform, in which case clause 4 applies.
Prices are fixed and agreed before the ride. They include 6% Belgian VAT, tolls, motorway charges, airport parking and pickup fees, and the waiting time described in clause 5 (as described for normal hours, night hours, weekends and public holidays).
Prices do not change after confirmation unless you change the booking. Additional services requested during the ride — an extra stop, a detour, a longer route at your request — are agreed at the time and added to the amount payable.
Payment is due before the ride starts: by card in the vehicle, in cash to the driver, or by card online. Business customers may pay by bank transfer against an invoice, payable within 14 days unless agreed otherwise.
Airport pickups: we monitor the flight number and adjust the pickup to the actual landing time at no extra cost. Waiting is free for 60 minutes after landing, which covers passport control and baggage reclaim in normal conditions.
Address pickups: the driver waits free of charge for 15 minutes after the agreed time. Further waiting may be charged, at a rate told to you before it starts.
If you cannot find the driver, call the number in your confirmation before leaving the terminal. Leaving without contacting us counts as a no-show.
The standard allowance is one suitcase and one hand bag per passenger. Tell us about anything beyond that when booking — additional suitcases, skis, bicycles, musical instruments, pushchairs or pets in carriers — so that a suitable vehicle is sent.
Luggage not declared in advance may not fit. We cannot accept liability for items left in the vehicle, although we always try to return them. Valuables, documents and electronics remain your responsibility throughout the journey.
The number of passengers may not exceed the number booked or the legal capacity of the vehicle. Children count as passengers. Child and booster seats are available free of charge when requested in advance — please tell us the child’s age/weight so we can provide the right seat. Requests made without advance notice cannot always be guaranteed.
Seat belts must be worn. Smoking (including e-cigarettes) and the consumption of alcohol are not permitted in the vehicle. The driver may end a journey where a passenger behaves in a way that is unsafe or abusive, in which case the full price remains payable.
We plan every journey with time to spare, but we cannot guarantee arrival at a particular moment. We are not liable for the consequences of delays caused by traffic, roadworks, weather, strikes, border controls, a delayed flight on a previous job, or any other circumstance outside our control. Where a flight or connection is at risk, tell us so that the pickup can be set earlier.
(The above covers events beyond our control. Situations where we are responsible for a delay or cancellation are covered by clause 4.)
Passengers are covered by our passenger insurance for the duration of the journey, as required by Belgian law.
Our liability is limited to the price of the booking, except where Belgian law provides otherwise — in particular in cases of death, personal injury, fraud, or gross negligence, where statutory liability applies in full. We are not liable for indirect losses such as missed flights, missed meetings, lost earnings or accommodation costs.
Tell us as soon as possible — ideally within 14 days of the journey — by phone or at info@rafbus.be. Include the booking date, route and what went wrong. We answer every complaint, and most are resolved the same day. (Complaints made after this period will still be reviewed — 14 days is a recommendation, not a strict deadline.)
We use the details you give us only to carry out the booking, issue invoices and contact you about the ride. Data is not sold or shared with third parties for marketing. Any further marketing communication is only sent with your separate consent, which you may withdraw at any time. Data is kept for the period accounting law requires us to keep invoices. You may ask what we hold, ask for corrections, or ask for deletion. Full detail is in our Privacy Policy.
These terms are governed by Belgian law. Disputes fall under the jurisdiction of the courts of Brussels. Consumers residing in another EU country may also bring proceedings before the courts of their own country of residence, where mandatory consumer-protection rules so provide.
As transport services are performed on a specific date, the fourteen-day right of withdrawal for distance contracts does not apply. Clause 4 sets out your cancellation and change rights instead.