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Privacy policy

What personal data Rafbus collects when you book a transfer, why it is needed, how long it is kept and what you can ask us to do with it.

Last updated: 14 September 2026

Rafbus · TVA BE0700.824.901

CONTENTS
1. Introduction
2. Data Controller
3. What Data We Collect
4. How We Use Your Data
5. Legal Basis for Processing
6. Sharing of Data
7. Cookies
8. Data Retention
9. Your Rights
10. Data Security
11. External Links
12. Changes to This Policy
13. Questions?

1. Introduction

At Rafbus, your privacy is important to us. This policy explains how we collect, use, and protect your personal data when you visit our website or use our transport services.

2. Data Controller

Rafbus Rue du Bourdon 305/7, 1180 Bruxelles, Belgium VAT: BE0700.824.901 Email: info@rafbus.be Phone: +32 465 23 73 38 Registered in Belgium

3. What Data We Collect

We collect and process the following types of personal data:

  • Contact information: name, email address, phone number
  • Booking details: pickup/drop-off addresses, travel dates, passenger count
  • Payment details (only through our payment providers – we do not store credit card data)
  • Technical data: IP address, browser type, cookies, and analytics data

4. How We Use Your Data

We use your personal data for the following purposes:

  • To process and confirm your booking
  • To contact you with updates or important trip information
  • To improve our services and website
  • For legal compliance and financial record-keeping
  • For marketing purposes (only if you consent)

5. Legal Basis for Processing

Your data is processed based on:

  • Performance of a contract (transport booking)
  • Legal obligations (invoicing, taxes – including VAT compliance under TVA BE0700.824.901)
  • Your consent (newsletter, cookies)
  • Legitimate interest (service improvements, analytics)

6. Sharing of Data

We do not sell your data. We may share your data with:

  • Payment processors (e.g. Stripe)
  • Analytics services (e.g. Google Analytics)
  • Government authorities (e.g. tax administration) if required by law

All third parties who process data on our behalf are contractually bound to protect it in accordance with GDPR. Some of these providers (e.g. Google Analytics) may transfer data outside the European Economic Area; where this happens, it is done under recognised safeguards such as the European Commission’s Standard Contractual Clauses.

7. Cookies

We use cookies to:

  • Enable basic site functionality
  • Collect anonymous visitor statistics
  • Improve user experience

Essential cookies are used to make the site work and do not require consent. Non-essential cookies (such as analytics) are only placed with your consent, which you can give or withdraw at any time via our cookie banner. You can also control cookies through your browser settings.

8. Data Retention

We keep your data:

  • Booking and invoicing data: up to 7 years (legal requirement)
  • Contact form and email data: up to 2 years
  • Analytics data: as per Google Analytics policies

9. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit), www.autoriteprotectiondonnees.be, if you believe your data has been processed unlawfully

 

To exercise your rights, contact: info@rafbus.be

10. Data Security

We use secure protocols (SSL), firewall protections, and data minimization practices to protect your personal data.

11. External Links

Our site may contain links to other websites (e.g. Facebook, Google Reviews). We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this policy when needed. The latest version will always be available on this page.

13. Questions?

For any questions or concerns about how your data is handled, contact us at: info@rafbus.be