Last updated: 01/01/2025
At Rafbus, your privacy is important to us. This policy explains how we collect, use, and protect your personal data when you visit our website or use our transport services.
Rafbus
VAT: BE0700.824.901
Email: info@rafbus.be
Phone: +32 465 23 73 38
Registered in Belgium
We collect and process the following types of personal data:
Contact information: name, email address, phone number
Booking details: pickup/drop-off addresses, travel dates, passenger count
Payment details (only through our payment providers – we do not store credit card data)
Technical data: IP address, browser type, cookies, and analytics data
We use your personal data for the following purposes:
To process and confirm your booking
To contact you with updates or important trip information
To improve our services and website
For legal compliance and financial record-keeping
For marketing purposes (only if you consent)
Your data is processed based on:
Performance of a contract (transport booking)
Legal obligations (invoicing, taxes – including VAT compliance under TVA BE0700.824.901)
Your consent (newsletter, cookies)
Legitimate interest (service improvements, analytics)
We do not sell your data.
We may share your data with:
Payment processors (e.g. Stripe)
Analytics services (e.g. Google Analytics)
Government authorities (e.g. tax administration) if required by law
We use cookies to:
Enable basic site functionality
Collect anonymous visitor statistics
Improve user experience
You can control cookie preferences via your browser.
We keep your data:
Booking and invoicing data: up to 7 years (legal requirement)
Contact form and email data: up to 2 years
Analytics data: as per Google Analytics policies
You have the right to:
Access your data
Correct inaccurate data
Request deletion of your data
Object to processing
Withdraw consent at any time
To exercise your rights, contact: info@rafbus.be
We use secure protocols (SSL), firewall protections, and data minimization practices to protect your personal data.
Our site may contain links to other websites (e.g. Facebook, Google Reviews). We are not responsible for the privacy practices of those sites.
For any questions or concerns about how your data is handled, contact us at: info@rafbus.be
e may update this policy when needed. The latest version will always be available on this page.
Thank you for trusting Rafbus with your travel and your data.
We are committed to providing not only safe and reliable transport, but also transparent and respectful data handling.
Your confidence means everything to us.